Flexible & Easy 90 DAY Returns

If you’re not completely satisfied with your purchase, we’re here to help.

We have the best return policy in the business: You can return new, unused, and unopened product purchased from us within 90 days of delivery for a refund or exchange.

Simply complete the Return Authorization Form below and we will review and send you return instructions within 3 business days.

Once we receive the item back and confirm it is new, unused, unopened and in original packaging, we will issue the refund to your original method of payment.

Please Note:

• Items must be returned unused and unopened in their original packaging.
• Return shipping is the responsibility of the customer unless the return is due to our error.
• All shipping costs are non-refundable and will be deducted.
• Certain items such as chemicals, resin, holiday lights, custom orders, clearance items, and special order products are final sale.
• We cannot return items that are financed, please contact the financing company.

Our goal is to supply cleaning professionals with equipment they can rely on, and we stand behind the products we sell!

30 DAY Returns

If you’ve changed your mind or are unsatisfied with your purchase, you can return most new, unopened and unused items, in their original packaging, for an exchange or refund.

Submit the form below within 30 days of delivery to start the return authorization process. If approved, you will receive an email with the return instructions. Once we receive the product back and inspect it, we will issue you a refund for the product(s).

Please Note:

• The purchaser may be responsible for all shipping costs unless it is an error on our part.
• Items returned must be in their original product packaging in an unused condition.
• There may be a restocking fee of up to 15% to cover the opening, inspecting, reboxing, and payment fees associated with the order.
• Some consumable items purchased are non-refundable, such as: chemicals, opened resin, opened filters, and holiday lights.
• Special order products and any opened and used products cannot be returned, but will be covered under the manufacturer's warranty.

Warranty Claims

Washco only sells products from the major brands with the best warranties in the industry. Warranty information for each product can be found on the product description pages or on the manufacturer's websites.

If you have a warranty claim please complete the form below. Be sure to include pictures and be descriptive.

Please note that warranties are non-transferable.

For after purchase warranty claims, some manufacturers only cover the cost of the warranty parts, shipping may be an extra cost as required.

Tucker Canada Warranties

All products are covered by Tucker USA / RHG Product warranty. Tucker Canada does not provide additional warranties. Warranties are non-transferable. Statutory rights under provincial Sale of Goods Acts remain in effect and are not waived.

If you have a warranty claim please follow the process below. Be sure to include pictures and be descriptive.

What Tucker® Warranties:

• Purification Systems: Guaranteed free from manufacturer defects for two years from the purchase date. All non-wear parts limited to the repair or potential replacement of components on a purification system. You must have proof of purchase and be the original owner.
• Pole Sections & Clamps: Free from manufacturer defects for life.
• Pumps: Limited one year manufacturer warranty.
  *this includes pumps that are part of a Tucker® purification system
• Remotes/Fobs: Limited one year manufacturer warranty.
• All other products EXCEPT water filters: One year from the day you receive them.

Tucker® Does Not Warranty: filtration components, RO Membranes, DI resin, and all filters.

Manufacturer Warranties Do Not Cover: normal wear and tear, misuse, lack of maintenance or improper handling/neglect of equipment. This also includes custom modifications made after receiving products from Tucker® or damage caused by using parts not produced by Tucker®.

For after purchase warranty claims, Tucker only cover the cost of the warranty parts, shipping may be an extra cost as required.